Dear Beach Town Pools,
It was an absolute pleasure to work with your company on the building of our beautiful pool!
The professionalism and dedication of your staff in purchasing and installing our fiberglass pool exceeded our expectations. The entire process took only several weeks and was not only completed on time but was done with minimal impact to the landscape surrounding the pool. All of the crew were friendly, helpful, and extremely knowledgeable regarding pool systems. They were always eager to insure complete customer satisfaction. Our family highly recommend Beach Town Pools to all prospective
pool buyers.
Mike and Suzanne Wesolowski
From: Joe & Robyn Lyon
To: Scott Daugherty of Beach Town Pools
Subj: Grand Cayman pool installation at 1400 Creek Way, Virginia Beach, VA.
Dear Scott,
During my 25 years on active duty with the Navy and in over 6 different localities, Robyn and I have had the “opportunity” to work with countless contractors, repair companies, and multiple installers dealing with everything from flooring to garage doors. We have become very knowledgeable and efficient in selecting the right people for the right job. We certainly picked the right people when we chose Beach Town Pools to install our fiberglass pool.
Having said all that, I wanted to send you a quick note to let you know that your company was the most honest, diligent, efficient and caring group of individuals we’ve ever had in our employ. Your ability to assess the needs and desires of the customer and relate that to real world facts and availability is simply amazing. Your patience through our never ending questions was remarkable. When I contacted one of your previous clients for a reference, I was amazed at how hard the people worked to convince me to go with Beach Town Pools – I now fully understand their excitement. I hope this letter conveys my true feeling of gratitude towards your company and all your employees.
In short, your company is truly honorable and hard working and went above and beyond our expectations. I plan to tell anyone that will listen of your commitment to excellence and customer satisfaction. Please let me know how I can become one of your loyal references. You guys are simply fantastic!
Respectfully,
Joseph & Robyn Lyon
Angie's List
Company: BEACH TOWN POOLS
585 S BIRDNECK RD
VIRGINIA BEACH, VA 23451
(757) 226-8992
Report Date: 11/5/2006
Category: POOL & SPA SERVICE
Member Name: JOE
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES App. Cost: $25000
Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
Description of Work: Installed a fiberglass pool.
Member Comments: From start to finish this company cares about quality. My pool was complete from digging to final concrete pour in 2 weeks - it would have been faster if the weather (rain and cold) had held off. The crew is courteous and neat and work until the job is done. When you are looking for a pool install quote remember that these guys do it all -- electrical, plumbing, concrete...etc. I'd do it all over again...
585 South Birdneck Road
Suite 108
Virginia Beach, VA 23451
Office: 757-226-8992
Fax: 757-333-5053
Email: info@beachtownpools.com
Angie's List
Company: BEACH TOWN POOLS
585 S BIRDNECK RD
VIRGINIA BEACH, VA 23451
(757) 226-8992
Report Date: 5/22/2006
Category: POOL & SPA SERVICE
Was Work Done?: YES
* More weight is given to a report where work has been completed.
Hire Again?: YES App. Cost: $32000
Description of Work: They installed a 35x15 foot in ground pool that was fiberglass lined.
Member Comments: These guys did great work so I enjoyed giving them a good word of mouth. They stuck to their estimate and finished on time. They were very professional and the best at what they did. My pool was a joy so they did the job right. You always get what you paid for with them.
January 25,2007
From: Tom and Cathy Bush Virginia Beach, VA
To: Beach Town Pools, ATT: Scott, Bruce, Earle
Subj: "CAPRI" POOL INSTALLATION
1. It is with extreme pleasure that I write this letter of thanks to you and your company for a job well done. Our "Capri" model was recently completed, and we simply can't wait to jump in and enjoy it! Unfortunately, we'll have to wait a few months for it to get warmer...
2. I came to you on the recommendation of a trusted friend - a friend who happened to have had the same model pool installed as the one we chose. He had nothing but high praise for the end-to-end process, as well as the finished product. Now that our own installation is complete, I can see why he felt that way:
a. Dealing with Beach Town: An incredibly positive experience. From contract signing to pool completion, every communique between us was straightforward and brokered in honest fashion. In short, you guys were straight shooters: you did
what you said you were going to do, when you said you were going to do it, and at the price you quoted. There were no surprises.
b. Quality of work: As a naval aviator, I consider myself a pretty detail-oriented guy. I am also a very hands on guy, very much used to performing physical tasks. I appreciate good quality work, and that is all I saw out of your crew. Not just close, but PERFECT leveling of the pool. Not just 'O.K.',but BEAUTIFUL pouring, leveling, and shaping of the concrete. clean wire and plumbing runs.
Professional-looking electrical hook-ups. Needless to say, like the friend who recommended me, my expectations for quality were met or exceeded every step of the way.
c. Product: I feel that the pool shell itself is state-of-the- art. So too for the saltbased chlorination system, computerized control box, D.E. filter, quiet-running
pump, and high-capacity heater. I've had the displeasure of operating older generation pools, and get the distinct impression that I'll be spending a whole lot more time swimming in this one rather than maintaining it!
d. Extras: As can be expected in any major construction project, several minor situations developed. Your handling of each one of these temporary setbacks at no extra charge, left me feeling as though I'd certainly gotten my money's worth. For example, you spent an entire extra day excavating the hole due to the discovery of three huge subterranean Pine Tree stumps. ln my view, you had every right to charge me extra4 but you didn't. You also went the extra mile to do additional grading that I felt was above and beyond that stated in the contract. I just want you to know that those acts did not go unnoticed, and that I deeply appreciate it.
3. Would I do it again? In a heartbeat! Scott, Bruce, Earle: it was a pleasure dealing with you and your company. Please pass our best to your crew. Dave, Tim, Leo, 'Was', Jimmie, and Jason are top-notch, in my humble opinion.
Tom Bush

Click the start button to see a picture slide show of this installation compliments of Tom and Cathy Bush